Mailbox USA
Plan Box – Virtual Locker in USA
Receive documents and packages in Colombia from the United States.
How does it work?
Virtual Locker
This is a service created so that you can receive documents and packages as if you were in the United States. We consolidate shipments weekly to bring them to Colombia and it is delivered directly to your address.
- We bring you a physical address in Florida where you send your purchases of ecommerce within the US. You can also use it with banking institutions or government offices that require an address in the country.
- Packages weighing less than 5 pounds are consolidated weekly and shipped to Colombia on Fridays.
- The merchandise participates in customs in Colombia, we receive and unpack it in our office to deliver it to your address.
Important Notes
- Add the name of our company (Envíos Market) as part of your name to avoid delays in dispatch to Colombia.
- When you make a purchase, enter the platform to pre-alert your purchase, and tell us the content, the tracking number and the value of your package. With these data we prevent your shipment from staying in Florida awaiting instructions.
Costs
The shipping price is calculated in base of to the physical weight (pounds) or the volume that your package occupies.
Flete
Volumetric Weight
In case that the volume is greater than the physical weight, the payment calculation is carried out as follows:
- Multiply the measurements in inches (Length x Width x Height)
- Divide the result by 166
- That will be the volumetric weight of your package in pounds
Example:
Shipment data
Dimensions Length = Width = Height = 15 inches
Box weight = 4 pounds
The shipment weighs 4 pounds, but the volume is 20.33 Pounds.
The charge is made considering the highest result.
In this case, the calculation is based on the volumetric weight: 20,33 x USD 2,6 = USD 52,86
Taxes
- If your shipment costs less than USD 200, it does not pay taxes when entering Colombia.
- If your shipment is worth more than USD 200, you pay 19% IVA + 10% Duty on the value of the product you bought and the freight of your product.
Insurance
If you declare and insure your package for a value greater than USD 60, the insurance fee is 5% of the value of the package.
Delivery
- All shipments delivered in Medellín, Envigado, Sabaneta, Itaguí have a cost of 10,000 Colombian pesos.
- Shipments in neighboring municipalities have a delivery cost of 25,000 Colombian pesos
- The collection in our Envigado office has no additional cost
Additional charges
- Consolidate shipments - USD 10 x box
- Cargo Pickup in Florida Warehouse - USD 15
- Inventory per item - USD 1 - Minimum charge of USD 5 applies.
- Photographic record per item - USD 1 - Minimum charge of USD 5 applies.
Storage
With Mailbox USA if you have not claimed your shipment within 15 calendar days from the date of arrival in Colombia, the cost per day will be 10,000 pesos per storage charge.
Some restrictions
- With Mailbox USA if you want to import cell phones, please consult our Accounts Executives and quote before sending it to your address in Florida, due to restrictions and additional charges in Colombia that applies to this type of products.
- The locker is for bringing personal, non-commercial items. If you send more than 6 units of the same reference, Customs has the power to change the modality or we must partialize shipments.
- To import loads greater than 50 Kg or greater than USD 2000 declared value that cannot be partialized, another service applies and requires a customs agent. In this case, consult with our Executives before sending your merchandise to Florida
Terms and Conditions
By subscribing to Virtual Mailbox, You accept all the items contained in this document.
- When you send a document or package to the address in Florida, you agree to pay the shipping and taxes to Colombia.
- Once the document or package arrives our office, we will contact you immediately to coordinate the delivery by office or with a courier at your address.
- If you are waiting for a package and you have not been contacted by our Executives, contact our hotline or WhatsApp immediately.
- If your document or package remains in our facilities in Colombia for more than 15 days, in addition to the value of freight, taxes and insurance, you must pay the cost for storage.
- If you have not claimed your document or package in a period of 90 calendar days, it will be destroyed without the option of claiming or compensation.
